
It’s always a treat to leave work early. Who doesn’t love it when your manager decides that you should head home to enjoy some extra hours for yourself?
Everyone I know needs a vacation right now, but there are many workplaces that absolutely cannot change their hours or accommodate extra closures. Social Security offices, the ER, and food pantries are all examples of institutions that need to be reliably open. If they close early or unexpectedly, people lose out on essential or life-saving services.
The challenge is that Social Security and ER are staffed by paid professionals, whereas food pantries are predominantly run by volunteers donating their time. It’s much harder for a manager to stop them from leaving early when they want.
What are the consequences of a food pantry closing early?

In my experience, the shame and stigma of food assistance means that many people postpone visiting a food pantry until the last minute, when their shelves are literally empty and their stomachs grumbling. Our food pantry often saw a high number of first-time clients at the end of the day, possibly for this reason.
When a food pantry closes early, people who were counting on it for dinner that night are deprived of that meal and more. If you showed up for your first ever visit to a closed food pantry, it might also influence your enthusiasm for trying again.

Food pantry hours are often inaccessible. I’ve mentioned this many times before, but food pantry distribution hours usually cater to the schedules of volunteers rather than the needs of their community. Retirees often have very different availability than families facing food insecurity (who are usually working multiple jobs and acting as caregivers) which makes it extra difficult for people to access pantries.
If we want to fight hunger, it’s essential that food pantries offer reliable hours.
To be a useful service for shoppers, they need to know when the food pantry will be open. People will quickly stop coming if they find that it is ever closed when they thought it would be open.
Many people drive significant distances to pantries, and few have the resources to deplete their fuel for an unreliable resource. People experiencing hunger will seek out other pantries, if they have that option, or go hungry if there is nowhere else to access food.

Respecting the time of shoppers should also include minimizing the amount of time spent at the food pantry. An hour-long line indicates that the pantry either has inadequate shopping hours or a weak system of distribution (inducing clients to feel competitive). Examine your food flow policies and expand your hours to reduce the wait time. Long waits in line make food less accessible for seniors, parents, and people with disabilities while increasing tension and stress.
Action points for pantry leadership:
- Maintain consistent and reliable hours. Posting schedule changes on social media is useful, but many food pantry clients may not use it, and these updates are only functional for the people who read the language that they are written in. Advertise where you will share unexpected closures ahead of time (website? voicemail? a sign on the door?) so that clients know how they can find out about schedule changes due to events like extreme weather.
- Teach volunteers how important their role is. There is an urgency to this work that may not accompany other volunteer opportunities, and your organization needs to clearly articulate that. Although pantries should be tolerant of unexpected events, set a precedent that volunteers complete their entire shifts and NEVER close the pantry early. Consider implementing repercussions for volunteers who repeatedly no-show or leave early- the rest of your volunteers will thank you!

- Hire enough staff so that operations and hours can continue normally if someone is sick or on vacation. If your food pantry operations depend on the presence of a specific individual, you are setting yourself up to fail when they inevitably get sick or leave (or get burnt out). Bonus points for paying your staff living wages to increase morale and retention!
The opinions expressed here are solely my own and do not express the views or opinions of my employer.
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