Last week I was privileged to take a tour of a local food pantry that is part of a relatively new and rapidly growing program. As a result, the food pantry has bounced around in several different physical spaces as office needs have evolved and rooms became available. The current space was the smallest grocery-style food pantry I’ve ever seen.

Approximately 12 x 12 feet, this pantry had room for three standing fridge/freezers, a wall of shelves for canned goods, and counter space for displaying fresh produce. Pantry policy is to check in clients at the door and allow up to three shoppers to browse the space at once. To facilitate this, the organization has prioritized establishing a play area with volunteer supervision for the children of clients. Parents are thus able to shop at their leisure, and the pantry doesn’t have to navigate extra bodies in the room. It is an efficient and elegant system, despite all the disadvantages that come with a room barely bigger than a closet.

There are very few food pantries who occupy their ideal facility. Instead, they live in basement rooms, neglected offices, and vacant closets. Having to depend on unwanted and undesirable spaces can be challenging and discouraging, but there are still ample opportunities for organizations to make their services as respectful, desirable, and functional as in a purpose-built facility.

Here are three essential qualities for turning any food pantry space into one that is dignified and functional for everyone:

• Abundance. Whether the pantry is a tiny closet or a cavernous warehouse, keeping the shelves piled high with food fosters an abundance mindset that provides a sense of security and comfort to people seeking assistance.

When people are confident that they have access to essential resources, they are more likely to just take what they need. When they are fearful that there isn’t enough (and especially if there’s any sense of competition among shoppers), they are more likely to fall into a scarcity mindset which often motivates them to take more food.  A smaller room facilitates the presentation of abundance, but attention to how food is displayed can simulate a sense of plenty in any space.

• Autonomy. There is a real sense of helplessness that comes with depending on a food pantry.

No one wants to be at a food pantry in the first place, so developing systems that empower shoppers to make their own choices can help address the inherent power imbalance in using emergency food resources.

Grocery-style pantries that allow their visitors to browse as one would do at any store are an effective way to add dignity to the experience. Many food pantries continue to depend on systems where clients must proceed in a line past their food options. While this system is primarily successful at increasing the speed at which people shop, it also can evoke a sense of powerlessness. Letting shoppers get out of line or step ahead of a slow shopper may be a simple option for restoring a little bit of autonomy.

• Institutionalize dignity and respect. While few people will argue that food pantry volunteers and staff shouldn’t be friendly, I hear frustrating stories every day about how my clients have been treated at other pantries. They often share with me stories of being disrespected, humiliated, demeaned, and patronized. As a result, the kindness and friendliness of our volunteers is one of the main things that sets us apart. This success depends on a carefully thought-out and deliberate attitude of respect. We tell our clients we’re glad they came in. We don’t mandate a particular path of travel through the pantry. I set as few limits as possible (and make them as high as I can), and we monitor them as little as possible. We enthusiastically and graciously accept criticism.

While every food pantry deserves a big, beautiful room with airy windows, a play area, and ease of access for everyone, we must work with the options available. By considering these factors, we can still transform any space into an experience that helps our community feel welcome, nourished, and dignified.

The opinions expressed here are solely my own and do not express the views or opinions of my employer.

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